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Good Wi-Fi Isn't an Accident: What It Actually Takes to Design a Wireless Network
https://www.linkedin.com/pulse/good-wi-fi-isnt-accident-what-actually-takes-design-de-oliveira-rh0de/ Most bad Wi-Fi was never designed. It was installed. Someone bought access points, mounted them where the cabling was convenient, left everything on defa...
Half Your Wi-Fi Tickets Aren't Actually Wi-Fi Problems
https://www.linkedin.com/pulse/half-your-wi-fi-tickets-arent-actually-problems-jarryd-de-oliveira-xaise One of the most common phrases heard by IT teams is: "The Wi-Fi is down." It arrives through a support ticket, a phone call, or someone appearing at y...
Why Your New Laptop Won't Join the 6 GHz Network
https://www.linkedin.com/pulse/why-your-new-laptop-wont-join-6-ghz-network-jarryd-de-oliveira-gdjpe 6 GHz plays by a different set of rules, and that's exactly why these support tickets keep appearing. This is becoming one of the most common wireless supp...
You Can't Force a Client to Roam
https://www.linkedin.com/pulse/you-cant-force-client-roam-jarryd-de-oliveira-w0b2e Roaming is a decision the client makes. Your job is to design the conditions so it makes the right decision. Two tickets land on your desk. The first is a user whose call ...
When the Wi-Fi Works but Everything Is Slow
https://www.linkedin.com/pulse/when-wi-fi-works-everything-slow-jarryd-de-oliveira-z360e/?trackingId=GNlfJdNvTwCLcSCW%2BVMhCw%3D%3D "Slow" is not a diagnosis. It is three different problems wearing the same description. This is one of the most frustrating...
Your Wi-Fi Drops Aren’t Random
https://www.linkedin.com/pulse/your-wi-fi-drops-arent-random-jarryd-de-oliveira-uocee/?published=t The disconnect has a reason code. Most engineers never read it. This ticket is a different animal from the ones we have covered so far. The client joins pe...
Full Bars. No Internet.
Connected is not the same as working. The Wi-Fi did its job. The problem is above it. This is the ticket that makes users angriest. Full signal bars. Connected to the correct SSID. The little Wi-Fi icon looking perfectly healthy. And nothing loads. The u...
The Login Page That Never Appears
Captive portal problems are usually detection problems. Understand what triggers the popup, and most failures explain themselves. Every guest network gets this ticket. A visitor connects to the guest Wi-Fi and waits for the login page. Nothing appears. T...
The Channels You Don't Own
https://www.linkedin.com/pulse/channels-you-dont-own-jarryd-de-oliveira-abyyf/ A large slice of 5 GHz is borrowed from radar. DFS is the lease. Sometimes the landlord knocks. This ticket has a signature, and once you know it, you will rarely mistake it fo...
The AP That Never Woke Up Properly
https://www.linkedin.com/pulse/ap-never-woke-up-properly-jarryd-de-oliveira-awmzf Nothing is broken. The AP just negotiated less power than it needed, and quietly turned itself down. This is the ticket that survives every round of troubleshooting because ...
The Escalation That Went Nowhere
https://www.linkedin.com/pulse/escalation-went-nowhere-jarryd-de-oliveira-h4dpe/?trackingId=0OnnyqgJTEibTDbcUUqD5Q%3D%3D Support cannot troubleshoot what you have not captured. The case you build in the first hour often decides how long the ticket lives. ...
Every Device Joins At Once: Designing Wi-Fi for Schools
https://www.linkedin.com/pulse/every-device-joins-once-designing-wi-fi-schools-jarryd-de-oliveira-0if7e Designing wireless for a school. The timetable is the load profile, and it is unlike almost anything else you will design for. Most buildings load grad...
Every Room Is Its Own Problem: Designing Wi-Fi for Hotels
https://www.linkedin.com/pulse/every-room-its-own-problem-designing-wi-fi-hotels-jarryd-de-oliveira-acz1e/?trackingId=myUcZjVsReWHjCzjU3B2fQ%3D%3D The guest is not comparing you to an enterprise network. They are comparing you to their broadband at home. ...
The Network That Cannot Go Down: Designing Wi-Fi for Hospitals
https://www.linkedin.com/pulse/network-cannot-go-down-designing-wi-fi-hospitals-jarryd-de-oliveira-jzgee/?trackingId=jvabS9YFT7KivFtW5MoylA%3D%3D In most buildings, bad Wi-Fi is an inconvenience. Here it sits on a clinical risk register. In a school, a ba...
The Building That Changes Shape: Designing Wi-Fi for Warehouses
https://www.linkedin.com/pulse/building-changes-shape-designing-wi-fi-warehouses-jarryd-de-oliveira-whype/?published=t You are not designing for the building you surveyed. You are designing for the building it becomes. A school is synchronised. A hotel i...
The Room With No Walls: Designing Wi-Fi for Stadiums
https://www.linkedin.com/pulse/room-walls-designing-wi-fi-stadiums-jarryd-de-oliveira-hrkye/ Every other building gives you walls to separate your cells. A stadium gives you an open bowl and sixty thousand phones. In every environment we have looked at so...
The Problem Next Door: Designing Wi-Fi for Multi-Tenant Buildings
https://www.linkedin.com/pulse/problem-next-door-designing-wi-fi-multi-tenant-jarryd-de-oliveira-iky7e/ You can get your own network right and still spend much of your airtime waiting for someone else's. Every building in this series so far has had one th...
The Building You Cannot Touch: Designing Wi-Fi for Heritage and Listed Buildings
https://www.linkedin.com/pulse/building-you-cannot-touch-designing-wi-fi-heritage-jarryd-de-oliveira-5bv4c/ When the walls are older than the standard, the design starts with what you are allowed to do, not what the RF wants. Every building in this series...
The Same Store, Five Hundred Times: Designing Wi-Fi for Retail Chains
https://www.linkedin.com/pulse/same-store-five-hundred-times-designing-wi-fi-retail-de-oliveira-hklne On its own, a shop floor is rarely the hardest RF environment you will see. Multiply it by five hundred and every decision changes weight. Every building...
The Network With No Second Chance: Designing Wi-Fi for Events and Exhibitions
https://www.linkedin.com/pulse/network-second-chance-designing-wi-fi-events-jarryd-de-oliveira-okrie Most networks get months to settle in. An event network gets one morning, in front of everyone. Every environment in this series so far has had a network ...